Customer Support Team Leader – Gaming – Limassol – Cyprus – HE921127

Τομέας/Κατηγορίες Εργασίας: Εξυπηρέτηση Πελατών
Τύπος Απασχόλησης: Πλήρης Απασχόληση
Τοποθεσία: Κύπρος, Λεμεσός
Δημοσιεύθηκε πριν από: 2 εβδομάδες
Λήγει σε 2 εβδομάδες
Reference Number: FJ104550

Περιγραφή Θέσης

GRS are seeking a motivated and dynamic Customer Team Leader on behalf of our client, an industry backed, fast growing regulated company providing single wallet white label casino and sports solutions via mobile, tablet and PC to join their Limassol Office. Our Clients already have more than 60 well-established partners in the casino vertic7al. Licensed out of U.K and Malta with offices in Cyprus, Israel and London. If you would like to apply for this role, please send your CV to [email protected].

 

MAIN DUTIES AND RESPONSIBILITIES

  • Investigating and solving escalated customer queries
  • Handling complaints and major incidents
  • Analysing statistics and to determine and improve the level of customer service provided
  • Improving and optimising tasks
  • Provide support, guidance, assistance and establish with the Training manager periodical training 
  • Manage the Customer Support team on a professional and administrative level
  • Lead and manage the Quality Assurance array in coordination with the management’s requirements
  • Handle the agent’s monthly rotation
  • Overview departmental procedures and advise if changes /updates are needed

 

CANDIDATE PROFILE

  • Fluent English 
  • 2+ years of experience in a similar position
  • Gaming background will be considered as an advantage
  • Computer literate
  • Self-motivated
  • European citizenship

 

COMPANY BENEFITS

  • Career development 
  • 21 days annual leave 
  • Group Medical Scheme
  • Complimentary lunch 
  • Team building activities 

 

Due to the high volume of applications we receive at GRS Recruitment, only shortlisted candidates will be responded to.

 

To apply for this position, please email your CV to Hayley Buckle[email protected] quoting the above job reference or call +357 25 342 720 for further information.

 

Κύπρος, Λεμεσός