IT Support Engineer VAC-19493M

Τομέας/Κατηγορίες Εργασίας: Πληροφορική – Τηλεπικοινωνίες
Τύπος Απασχόλησης: Πλήρης Απασχόληση
Τοποθεσία: Κύπρος, Λεμεσός
Δημοσιεύθηκε πριν από: 2 εβδομάδες
Λήγει σε 2 εβδομάδες
Reference Number: FJ104793

Περιγραφή Θέσης

Our client an international award-winning company in Limassol. They were established in 1989 and they are providing Mobile Satellite Services specializing in the maritime sector. Their clients are ship owners in the USA, Russia, Cyprus, Greece, Middle East and South America. They are currently looking to hire an IT Infrastructure engineer who will adept at problem solving through innovation, making confident decisions under pressure, good at coordinating between internal and client teams wherever necessary. 

 

Responsibilities:

  • Be the first contact point with our customers with issues relating to services 
  • Respond to support questions that come in, via phone and email from customers related to messaging, and communications software and hardware
  • Resolve communications and email issues for remote users 
  • Provide technical and administrative support to sales staff 
  • Be part of the 24/7/365 Shift Rotation (Once every 2 months)
  • Proper usage of the ticketing system
  • Maintain and document problems and resolutions to be used for statistical analysis
  • Installation of new system on board a vessel (that may include traveling to various locations to perform an installation)

 

Skills

  • Computer Science degree or related
  • 2+ year’s hands-on experience
  • In depth understanding networking, protocols, and services; DHCP, SSL, VPN, VLANs, SSH, TCP/IP, DNS, Samba, NFS, FTP
  • Demonstrated ability to troubleshoot network issues logically and analytically
  • Able to work under tight time constraints
  • Excellent verbal and written communication skills
  • Fluent in speaking, reading, and writing English
  • The ideal candidate must be a team player, proactive and well organized

 

The standard working hours are office hours, Monday to Friday but they could vary depending on the workload. It is a shift of 8hrs.

 

Salary based on experience plus Provident Fund after probation (6 months)

 

To apply for this vacancy please send an English version of your CV to [email protected] with subject: IT Support Engineer  VAC-19493M

 

Κύπρος, Λεμεσός