A growing Financial Services provider to Forex Brokers and Financial Institutions, is seeking to recruit a Call Monitoring Agent for their offices based in Limassol. The ideal candidate must have at least 1 year of experience in a call monitoring role within the Forex industry. Additional languages besides English will be considered as an advantage. This is a great opportunity for someone who is looking for their next challenge. 

MAIN DUTIES AND RESPONSIBILITIES

• Monitoring recorded calls on a daily basis
• Quality Assurance Performance
• Quantity/Deadlines
• Provide feedback data to management
• Required to have critical & logical thinking, analysis & research skills
• Optional – Fast typing skills

CANDIDATE PROFILE

• Degree in Finance, Economics or any other relevant field 
• At least one year of experience in the FX industry as a Call Monitoring Agent 
• Additional languages would be considered an advantage such as Arabic, German, Italian or Spanish
• Knowledge of computer operations – Good Excel/World
• Be a good listener
• Ability to work under pressure
• Effectively prioritize urgent cases/multi-task in fast paced team environment
• Efficient Typing Skills/Reports
• Creative ability & writing proficiency in English
• Strong critical thinking skills

COMPANY BENEFITS

• 23 days annual leave
• Medical insurance from day one 
• Ongoing development and training 

Due to the high volume of applications we receive at GRS Recruitment, only shortlisted candidates will be responded to. 

To apply for this position, please email your CV to Elena Tambouri, at the following email address [email protected] quoting the above job reference or call +357 25 342 720 for further information.