Portuguese speaking Customer Support Representative VAC-19855M

Τομέας/Κατηγορίες Εργασίας: Forex
Τύπος Απασχόλησης: Πλήρης Απασχόληση
Τοποθεσία: Κύπρος, Λεμεσός
Δημοσιεύθηκε πριν από: 1 εβδομάδα
Λήγει σε 3 εβδομάδες
Reference Number: FJ112301

Περιγραφή Θέσης

Our client is a leading international CySec Licensed Forex Trading Company with offices in a number of locations worldwide. This is a unique opportunity to handle all clients’ communication via telephone, emails and chats.

 

Responsibilities:

  • Deal directly with clients’ inquiries through phone, email and live chats
  • Obtain and evaluate all relevant information to handle inquiries correctly
  • Respond promptly to customer inquiries, handling and resolving them accordingly
  • Record details of all inquiries, comments and complaints
  • Communicate and coordinate issues with other departments
  • Coordinating with the sales team and other relevant departments to properly and effectively assist clients
  • Assisting new clients with the account opening process and company’s KYC procedures
  • Provide clients with relevant information regarding the website, promotions and products
  • Communication precise and correct information at all times
  • Inform clients via their account of any changes that concern them
  • Be an ambassador for the Company and provide high level service through the necessary channels.

 

Skills:

  • University/College degree
  • Fluent Verbal and Written Portuguese  
  • Good English skills
  • IT proficient
  • Minimum 6 months in a Customer Support role in the Forex industry is a must
  • Excellent communication and organizational skills
  • Prepared to work shifts and bank holidays on a 24/5 rotation
  • Ability to work under pressure

 

The working hours are 08:00 – 17:00 Monday to Friday or 09:00-18.00 Monday to Friday including a night shift once a week.

The company is offering a competitive salary based on qualifications, skills and experience including an excellent benefits package including:

 

After completion of 6 months of service with the company, you will qualify for the following benefits:

  • Fully paid Medical Insurance for the employee 
  • Medical Insurance for your immediate family
  • Life Insurance for the employee
  • Provident Fund

 

To apply for this vacancy please send an English version of your CV to [email protected] with subject: Portuguese speaking Customer Support Representative VAC-19855M

 

Κύπρος, Λεμεσός