Spanish Retention Team Leader – VAC-19958M

Τομέας/Κατηγορίες Εργασίας: Forex, Ξένες Γλώσσες / Μεταφραστές
Τύπος Απασχόλησης: Πλήρης Απασχόληση
Τοποθεσία: Κύπρος, Λεμεσός
Δημοσιεύθηκε πριν από: 4 εβδομάδες
Λήγει σε 3 ημέρες
Reference Number: FJ114370

Περιγραφή Θέσης

Our client, a CySEC Regulated Forex Company is looking to hire a Spanish speaking Retention Team Leader. 

 

Responsibilities:

  • Contribute to company growth and financial targets such as revenue and high levels of client acquisition, retention, reactivation and up-sell
  • Build a robust retention team by implementing processes and controls to deliver effective and efficient offerings for all clients. Manages all customer retention activities
  • Takes initiatives in customer satisfaction via process improvement plans and efficient reporting and flow of information
  • Build relationships with existing clients to ensure that they are engaged and getting the most value from our services
  • Provide market updates to clients 
  • Provide support to team members on the day to day operations of the department and communicate relevant changes and initiatives to the sales team
  • To offer development and motivation to the Retention team while contributing to positive working environment
  • To assist in the recruitment of new agents
  • Detailed and accurate input of data and information in all internal system.

 

Requirements:

  • Familiar with the Forex industry concept, practices and procedures
  • Minimum 3 years’ experience in the FX Industry
  • Experience as Retention Team Leader is a must 
  • Knowledge in Technical Analysis and Fundamental analysis will be considered as an advantage 
  • Fluent in Spanish and English, both written and oral 
  • Outstanding written/verbal communication and presentation skills
  • Excellent communication and organizational skills
  • Proven ability to multi-task, deliver exceptional results and motivate/ manage others in a fast-paced and dynamic environment
  • Strong decision making and problem-solving skills
  • Flexibility to work shifts/longer hours as and when required
  • Proficiency with different trading platforms and tools
  • Proficiency with Microsoft Office suite, including Word, Excel, Power Point and Outlook.

 

The working hours are 12:00 -21:00 Monday – Friday

 

To apply for this opportunity click below * OR *
send your CV (in English please) to [email protected] and include the reference:  Spanish Retention Team Leader – VAC-19958M. We look forward to hearing from you!

 

Κύπρος, Λεμεσός