Customer Support Representative – VAC-19967N

Τομέας/Κατηγορίες Εργασίας: Forex, Εξυπηρέτηση Πελατών
Τύπος Απασχόλησης: Πλήρης Απασχόληση
Τοποθεσία: Κύπρος, Λεμεσός
Δημοσιεύθηκε πριν από: 4 εβδομάδες
Λήγει σε 6 ημέρες
Reference Number: FJ114771

Περιγραφή Θέσης

Our client is a CySEC licensed FX Company and they are looking to hire a Customer Support Representative to join the team based in Limassol.

 

Responsibilities:

  • Deal directly with clients via phone, email and live chat
  • Resolve product or service problems by clarifying the customer’s complaint, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
  • Respond to customer queries in a timely and accurate manner 
  • Advise customers on company information, products, services and trading platforms
  • Work towards building and maintaining a positive relationship with clients by providing a high-quality customer service
  • Keep records of customer interactions and gather customer feedback
  • Follow communication procedures, guidelines and policies, and handle changes renewals
  • Handle of back-office queries and obtain the necessary internal compliance information, contracts, documentation.
  • Liaise with other departments for unresolved issues

 

Requirements:

  • Previous experience in a Customer Support environment
  • Degree holder in business or information technology
  • Fluency in English with excellent communication skills.
  • Strong phone contact handling skills and active listening    
  • Computer literacy, with a working knowledge of Microsoft Office applications and CRM systems
  • Ability to multi-task, prioritize and manage time effectively
  • Previous experience in the Finance industry favourable but not a necessity.

 

Working Hours:

Monday- Friday 2pm- 11pm

 

To apply for this opportunity click below * OR *
send your CV (in English please) to [email protected] and include the reference:  Customer Support Representative – VAC-19967N. We look forward to hearing from you!

 

Κύπρος, Λεμεσός