Technical Support Specialist (Day/Night Shifts) – VAC-19989C

Τομέας/Κατηγορίες Εργασίας: Πληροφορική – Τηλεπικοινωνίες
Τύπος Απασχόλησης: Πλήρης Απασχόληση
Τοποθεσία: Κύπρος, Λεμεσός
Δημοσιεύθηκε πριν από: 3 εβδομάδες
Λήγει σε 2 εβδομάδες
Reference Number: FJ115618

Περιγραφή Θέσης

Our client is an industry-leading Financial Technology Firm looking for a talented individual to fill the position of Technical Support Specialist (Day/Night Shifts).

You will be working as part of a team within a fast-paced, fun, challenging and creative environment in order to achieve team-oriented goals.

 

Key Responsibilities:

  • Act as the first point of contact for Level-1 & Level 2 product and technical support.
  • Day-to-day monitoring of our Data Flow processes to ensure pro-active resolution of any issues that arise.
  • Pursue incident resolution with maximum adherence to the Service Level Agreements and internal Incident Management Procedures.
  • Escalate unresolved incidents/service requests to the relevant 3rd and 4th level support teams.
  • Provide technical support to End Users (company affiliates) through a ticketing system or live chat.
  • Responsible to log, update and manage users’ requests in the ticketing system.
  • Responsible for communicating status update to end-users in a timely manner.
  • Provide support and encouragement while ensuring the overall quality of service is provided.
  • Perform in a positive, professional and customer-focused manner.
  • Update documentation and knowledge base to improve efficiency and effectiveness in incident resolution and provide training to other staff members as required.
  • Provide feedback based on metrics on how we can improve our products in order to minimize the support requests and issues.
  • Other ad hoc duties as these may occur from time-to-time within the frame of technical support service for our products.

 

Ideal skills we are looking for:

  • Bachelor’s degree in Computer Science or a related technical field, or equivalent experience
  • Must have flexibility with scheduling and able to work on day/night shifts
  • Strong analytic, diagnostic and problem-solving skills.
  • Ability to problem-solve independently and multi-task
  • Pro-active, resourceful with a high level of accuracy and attention to detail.
  • Previous experience in a similar position will be considered an advantage.

 

Candidate Profile

  • Excellent verbal and written communication in English
  • Good teamwork and collaboration skills
  • Helpful personality

 

Benefits:

  • Competitive salary + Medical + Provident Fund
  • 22 Days Annual Leave
  • Working from Home Policy
  • Private Medical Insurance
  • Office Perks: Free beverages, fruits and snacks
  • Udemy unlimited membership
  • Team-building events

 

To apply for this opportunity click below * OR *
send your CV (in English please) to [email protected] and include the reference:  Technical Support Specialist (Day/Night Shifts) – VAC-19989C. We look forward to hearing from you!

 

Κύπρος, Λεμεσός