Dutch-speaking Customer Success Advisor – VAC-19995M

Τομέας/Κατηγορίες Εργασίας: Forex, Ξένες Γλώσσες / Μεταφραστές
Τύπος Απασχόλησης: Πλήρης Απασχόληση
Τοποθεσία: Κύπρος, Λεμεσός
Δημοσιεύθηκε πριν από: 2 εβδομάδες
Λήγει σε 3 εβδομάδες
Reference Number: FJ115773

Περιγραφή Θέσης

Our client is a leading international CySEC Licensed Forex Trading Company in Limassol. The Customer Success Adviser will join a high profile and strong performing team that provide a ‘best practice’ service to existing and new customers. The focus will be to deliver value to the company through customer conversion, retention, cross sell and deliver a great customer experience while providing technical support; The CSA’s role is to provide best practice advice and guidance, ensuring high levels of engagement across users to increase their overall return on investment.

 

The main responsibilities of the role will be:      

  • Handling incoming phone calls, chats/emails and reviews from customers regarding questions related to the services we provide. (The position does not imply sales.)
  • Analyzing and resolving most common customers’ queries using step-by-step solutions and cooperating with other departments of the company
  • Delivering qualitative service to customers according to the existing standards

 

The role requires someone with the following skills and experience:

  • Native or near-native Dutch
  • Fluent English
  • Business communication skills i.e. telephone conversations, business correspondence
  • Customer service experience
  • Attention to detail, team player, problem-solving attitude and task management skills
  • Experience in operating with Windows and MS Office
  • Experience in operating with Google services is a plus
  • Typing skills (touch typing) is a plus
  • Multitasking ability is a plus

 

Benefits:

  • Work in a reliable and stable company
  • Regular salary reviews – we reward great work
  • Competitive salary and bonus
  • European Office (Cyprus, Limassol)
  • Medical assurance
  • Opportunity for career and professional growth
  • Work in a friendly professional team
  • Unique international corporate culture

 

The working hours are 09:00 to 18:00 or 10:00 to 19:00 or 11:00 to 20:00 or 12:00 to 21:00  Monday – Friday with a 1 hour lunch break

 

To apply for this opportunity click below * OR *
send your CV (in English please) to [email protected] and include the reference:  Dutch-speaking Customer Success Advisor – VAC-19995M. We look forward to hearing from you!

 

Κύπρος, Λεμεσός