Junior IT Support Engineer, Limassol

Τομέας/Κατηγορίες Εργασίας: Forex, Πληροφορική – Τηλεπικοινωνίες
Τύπος Απασχόλησης: Πλήρης Απασχόληση
Τοποθεσία: Κύπρος, Λεμεσός
Δημοσιεύθηκε πριν από: 4 εβδομάδες
Λήγει σε 2 ημέρες
Reference Number: FJ120795

Περιγραφή Θέσης

Our client, a well-established CySEC regulated Investment Firm, located in Limassol, is looking to hire a Junior IT Support Engineer.

 

Responsibilities:

  • Complete basic IT maintenance and support tasks
  • Manage first-tier Helpdesk relationships.
  • Ensure that IT support requests are managed effectively and responded to in a timely manner (either by completing requests themselves or raising them with our higher-level Helpdesk support where necessary).
  • Act as front-line Support Engineer, ensuring all support tickets are proactively monitored and managed throughout their lifecycle, and regularly updated with active service communications.
  • Resolve first-line support issues where necessary while liaising with Helpdesk queries, internal customers, and support partners in order to resolve first line support issues.
  • Escalate issues and support requests, as needed to Technical Lead Support, and follow policies and procedures to include incident/problem escalation.
  • Create user accounts, manage permissions and delegate user passwords while also maintain Company’s knowledgebases.
  • Support our multi-disciplinary software and infrastructure development teams as needed.
  • Engage in training opportunities to further develop skills and knowledge in key areas, such as desktop support, networking and operating systems
  • Complete any other tasks as requested by your line manager or a senior member of staff.
  • Be part of an occasional out-of-hours on-call rota when it is invoked.

 

Requirements:

  • Experience with Microsoft operating systems, including installation and configuration.
  • Experience with computer and peripheral hardware servicing and basic repairs.
  • Some IT/Computing qualifications are preferable but not essential.
  • Knowledge and understanding of standard office software packages.
  • A good standard of written and oral communication.
  • Background in Customer Support / Service Desk
  • Disciplined, self-organised and motivated to learn and improve in a busy and changing environment
  • Good spoken English, written and verbal communication skills
  • Excellent attention to detail.
  • Ability to work effectively within a team environment, both taking direction from and supporting other colleagues.

 

Benefits:

  • A competitive package will be offered based on experience and skills
  • Health Insurance
  • Friendly Environment

 

If you wish to apply for this role, please send an updated CV to Stella Theodoulou at [email protected] quotingJunior IT Support Engineer’ on the email’s subject line. Please note that only shortlisted candidates will be contacted.

CareerEsti HR & Recruitment Services Limited is a licensed Private Employment Agency, by the Ministry of Labour, Welfare and Social Insurance (Cyprus), since 2019 (LN:370).

 

Κύπρος, Λεμεσός