Customer Service Hero  (VAC-C20142N)

Τομέας/Κατηγορίες Εργασίας: Εξυπηρέτηση Πελατών
Τύπος Απασχόλησης: Πλήρης Απασχόληση
Τοποθεσία: Κύπρος, Λεμεσός
Δημοσιεύθηκε πριν από: 4 εβδομάδες
Λήγει σε 4 ημέρες
Reference Number: FJ120846

Περιγραφή Θέσης

Our client was established in 2003 and they currently operate worldwide with offices in USA, China and Cyprus. They are expanding their office in Cyprus and are looking for a young, smart and proactive Customer Service Hero that cares about customers’ experiences and communicates on social media with empathy, be the most knowledgeable supporter of the brand.

 

Responsibilities:

  • You are the front line, go-to resource for any customer related issues
  • Communicating with customers via phone, email, chat and ticketing system
  • Making it your mission to foster exceptional customer experiences across our sites
  • Be able to independently address support cases regarding core functionalities, common “how-to” questions and known issues related to the company products
  • Providing knowledgeable answers to questions about products, pricing and availability
  • Taking ownership of the customer experience
  • Social media posting on common social media platforms
  • Image editing and simple graphic design tasks (photoshopping)
  • Talking to people and proactively solving issues, converting customers into passionate brand ambassadors

 

Requirements:

  • Native English speaker
  • Bachelor’s degree or equivalent
  • +2 years of Customer Service experience
  • Excellent phone etiquette and excellent verbal and writing skills
  • Strong interpersonal communication skills
  • Be able to work well autonomously and take initiatives
  • Fluent in Photoshop with basic graphic design understanding
  • Flexible work schedule to accommodate business needs
  • Comfortable managing competing priorities with a high level of attention to detail
  • Ability to multitask
  • Experience with customer support ticketing systems will be considered an advantage
  • Patient and empathetic
  • Art enthusiast or some previous experience or background with art and artists is highly appreciated

 

Benefits:

  • Competitive pay 
  • Opportunity for career progression and self-development.
  • 22 days annual leave, increasing by one day every year (up to ten years)
  • Financially stable environment

 

TO APPLY for this job opportunity, send your CV (in English please) to [email protected] and include the reference:  Customer Service Hero – VAC-C20142N. We look forward to hearing from you!

 

Κύπρος, Λεμεσός