Our client was established in 2003 and they currently operate worldwide with offices in USA, China and Cyprus. They are expanding their office in Cyprus and are looking for a young, smart and proactive Customer Service Hero that cares about customers’ experiences and communicates on social media with empathy, be the most knowledgeable supporter of the brand.

Responsibilities:

• You are the front line, go-to resource for any customer related issues
• Communicating with customers via phone, email, chat and ticketing system
• Making it your mission to foster exceptional customer experiences across our sites
• Be able to independently address support cases regarding core functionalities, common “how-to” questions and known issues related to the company products
• Providing knowledgeable answers to questions about products, pricing and availability
• Taking ownership of the customer experience
• Social media posting on common social media platforms
• Image editing and simple graphic design tasks (photoshopping)
• Talking to people and proactively solving issues, converting customers into passionate brand ambassadors

Requirements:

• Native English speaker
• Bachelor’s degree or equivalent
• +2 years of Customer Service experience
• Excellent phone etiquette and excellent verbal and writing skills
• Strong interpersonal communication skills
• Be able to work well autonomously and take initiatives
• Fluent in Photoshop with basic graphic design understanding
• Flexible work schedule to accommodate business needs
• Comfortable managing competing priorities with a high level of attention to detail
• Ability to multitask
• Experience with customer support ticketing systems will be considered an advantage
• Patient and empathetic
• Art enthusiast or some previous experience or background with art and artists is highly appreciated

Benefits:

• Competitive pay 
• Opportunity for career progression and self-development.
• 22 days annual leave, increasing by one day every year (up to ten years)
• Financially stable environment

TO APPLY for this job opportunity, send your CV (in English please) to [email protected] and include the reference:  Customer Service Hero – VAC-C20142N. We look forward to hearing from you!