Spanish-speaking Customer Service Representative  (VAC-C20185M)

Τομέας/Κατηγορίες Εργασίας: Forex, Ξένες Γλώσσες / Μεταφραστές
Τύπος Απασχόλησης: Πλήρης Απασχόληση
Τοποθεσία: Κύπρος, Λευκωσία
Δημοσιεύθηκε πριν από: 2 εβδομάδες
Λήγει σε 3 εβδομάδες
Reference Number: FJ122373

Περιγραφή Θέσης

Our client is a professional and well-established Forex Trading Company looking to hire a motivated individual in the role of Spanish-speaking Customer Service Representative for their office in Nicosia. The working hours are shift hours.

 

Responsibilities:

  • Ensure the highest possible level of customer service    
  • Providing excellent customer service to clients  
  • Handling client inquiries appropriately and ensuring that high level service is provided  
  • Support through email, live chat and telephone to all clients globally  
  • Answering e-mails , assisting with the opening of client accounts, amending existing accounts  
  • Maintaining client records and liaising with appropriate departments  
  • Impeccable telephone etiquette and management  
  • General administrative tasks  
  • Escalating issues, which are not in the regular cycle of the activity

 

Qualifications:

  • Knowledge of Spanish at a native level and fluent in English
  • Holder of a University Degree in Finance, Mathematics or in a related field
  • Any other language skills will be considered an advantage   
  • Excellent verbal and written communication skills   
  • Previous customer service experience   
  • Resourceful and able to quickly find and locate policies and procedures to deliver correct information in a timely manner   
  • Collaborates by sharing best practices with peers and team   
  • Helping attitude   
  • Excellent time management skills

 
The working hours are shift work on a rotational basis, Monday to Friday, 08:00-17:00 and/or 13:00-22:00 (one hour break), weekly rotation, and working on Public Holidays (additional remuneration)

 

TO APPLY for this job opportunity, send your CV (in English please) to [email protected] and include the reference:  Spanish-speaking Customer Service Representative – VAC-C20185M. We look forward to hearing from you!

 

Κύπρος, Λευκωσία