IT Support System Engineer  (VAC-C20204M)

Τομέας/Κατηγορίες Εργασίας: Πληροφορική – Τηλεπικοινωνίες
Τύπος Απασχόλησης: Πλήρης Απασχόληση
Τοποθεσία: Κύπρος, Λεμεσός
Δημοσιεύθηκε πριν από: 1 εβδομάδα
Λήγει σε 3 εβδομάδες
Reference Number: FJ122802

Περιγραφή Θέσης

Our client, a start-up Forex Company in Limassol, is looking for an office IT Support Engineer. This is a new position aimed to establish a foundation of excellent user support service in the Company. This is a highly collaborative role, whose ultimate goal is to provide an effective work environment for the employees, helping them to spend minimum time on technical issues and concentrate on achieving business results. The System engineer reports to the Head of IT.

 

Responsibilities:

  • IT onboarding / offboarding process for employees
  • End user hardware configuration and troubleshooting
  • System access management
  • Act as a single point of contact for general IT questions or assistance
  • Designs and supports Service Desk process, forms and tools
  • Development of IT Service Catalog, defining and management of SLAs
  • Procurement of IT equipment, accessories, services
  • Management of hardware repair and maintenance with 3rd party service centers / providers
  • Automation for various IT processes
  • Management of office network (LAN, WLAN)
  • Supervision of CCTV and access control systems operation
  • Management of ISP(s) for the office internet connections
  • Meeting room equipment (audio / video) configuration 

 

Requirements:

  • At least 3 years of experience in IT user support (Helpdesk or similar role)
  • Excellent communication skills, politeness, ability to explain technical issues for non-technical audience, empathy, service orientation
  • Ability to quickly analyse a problem (sometimes having limited data) and propose solution
  • Administration of Mac, Linux and Windows user OS (at least two of them) 
  • ITSM fundamentals: service request fulfillment, access management, incident management, problem management
  • Experience in centralized software deployment and policies management
  • Basic experience in IT services monitoring
  • Network basics: understanding of IP addressing, subnetting, DNS, DHCP, routing
  • Telephony: SIP basics, configuration of simple dial plan, coordinate more complex setups with global team or external provider 
  • Any scripting languages (Powershell, Bash, Python, etc.) and / or programming basics
  • English skills are must
  • Russian skills are a plus
  • Any industry certification is a plus
  • IT Security foundations is a plus

 

The working hours: 09:00 a.m. – 18:00 p.m.

 

TO APPLY for this job opportunity, send your CV (in English please) to [email protected] and include the reference:  IT Support System Engineer – VAC-C20204M. We look forward to hearing from you!

 

Κύπρος, Λεμεσός