Spanish or Swedish or Dutch Quality Control Officers.  (VAC-C20224G)

Τομέας/Κατηγορίες Εργασίας: Forex
Τύπος Απασχόλησης: Πλήρης Απασχόληση
Τοποθεσία: Κύπρος, Λεμεσός
Δημοσιεύθηκε πριν από: 4 εβδομάδες
Λήγει σε 4 ημέρες
Reference Number: FJ124310

Περιγραφή Θέσης

Our client is a well-established CySEC regulated Forex Company with offices in Limassol currently expanding their Quality Control department and recruiting further Spanish or Swedish or  Dutch Quality Control Officers.

 

Key Responsibilities: 

  • Determine Call Center and Agents quality standards by listening and studying Outbound and inbound calls of Sales Agents.
  • Provide feedback via Reports to Head of Quality Control of all monitored calls.
  • Ensure proper level of customer service and quality is maintained on the conduct of employees with clients
  • Monitor quality of services provided by the company.
  • Assist in other Quality Control related tasks if necessary.
  • Issue Excel reports when needed.
  • Assist in handling of Complaints and/or monitor the handling of client complaints by the relevant department.
  • Reaching Monthly targets based on Listening time.

 

Requirements

  • Fluent in English  and Spanish/Swedish/Dutch
  • Excellent written and verbal communication skills in English and Spanish/Swedish/Dutch
  • Previous experience in the Forex and CFD ‘s industry will be considered an advantage
  • University degree will be considered as an advantage
  • Multi-Tasking abilities
  • Must be a team player with excellent communication skills
  • Attention to detail essential

 

Salary and benefits:

  • Salary up to 1500 euros gross per month approximately + bonus.
  • Medical cover

 

TO APPLY for this job opportunity, send your CV (in English please) to [email protected] and include the reference:  Spanish or Swedish or Dutch Quality Control Officers. – VAC-C20224G. We look forward to hearing from you!

 

Κύπρος, Λεμεσός