Head of Customer Support  (VAC-C20398M)

Τομέας/Κατηγορίες Εργασίας: Forex, Διοίκηση επιχειρήσεων
Τύπος Απασχόλησης: Πλήρης Απασχόληση
Τοποθεσία: Κύπρος, Λεμεσός
Δημοσιεύθηκε πριν από: 2 εβδομάδες
Λήγει σε 2 εβδομάδες
Reference Number: FJ129778

Περιγραφή Θέσης

Our client, a Regulated Forex Company with a comfortable office in the city center in Limassol, is looking to hire a Head of Customer Support.

 

Responsibilities

  • Manage and coordinate the activity of the Customer support department
  • Development and expansion of the Customer support department based on specific geographical location/language needs, and setup the shift rotations accordingly 
  • Follow up on the system/software developments to respond to the Company’s requirements 
  • Implement procedures and develop the metrics (i.e. KPIs) to measure the effectiveness of the Client support operation, and produce necessary reports required by the Senior management
  • Educate and motivate the customer support team to enhance the overall client experience
  • Perform induction training of the new hires
  • Assist in resolving client’s queries regarding products, services, promotional programs and technical issues via chat, email, phone and other channels 
  • Constantly monitoring and improving the quality and speed of the customer support provided to the clients
  • Work closely with the internal stakeholders such as Management and other departments (Back Office, Sales, Compliance, etc)
  • Ad hoc duties as required by the Senior Management of the Company. 

 

Requirements

  • University degree in Business Administration or relevant field
  • Minimum 4-years experience in the role in Forex is a must
  • Excellent command in English, both oral and written. Additional languages will be considered as an advantage 
  • Ability to work efficiently under pressure and prioritize the tasks 
  • The leader with the ability to lead, train and motivate the team
  • Creative, proactive and analytical personality – “out of the box thinker”.

 

TO APPLY for this job opportunity, send your CV (in English please) to [email protected] and include the reference:  Head of Customer Support – VAC-C20398M. We look forward to hearing from you!

 

Κύπρος, Λεμεσός