Customer Support Officer  (VAC-C20517M)

Τομέας/Κατηγορίες Εργασίας: Εξυπηρέτηση Πελατών
Τύπος Απασχόλησης: Πλήρης Απασχόληση
Τοποθεσία: Κύπρος, Λάρνακα
Δημοσιεύθηκε πριν από: 4 εβδομάδες
Λήγει σε 4 ημέρες
Reference Number: FJ134862

Περιγραφή Θέσης

Our client is a new company in Larnaca offering customer support to a regulated online trading platform and they are seeking a Customer Support Officer.

 

Responsibilities: 

  • Effectively handle new and existing client base and customer support via chat, email and phone 
  • Resolve any issues by clarifying the customer’s requests 
  • Ensure Customer Satisfaction 
  • Excellent customer service and complaints handling experience 
  • Avoid noticeable pauses when switching from language to language 
  • Servicing applicants by providing product and service information and resolving problems through our customer support platform. 

 

Requirements: 

  • Passion for solving customer issues in a fast-paced environment; 
  • Advanced proficiency in written and spoken English (Japanese language skills are a plus)
  • Structured and process-oriented; 
  • Ability to learn new technologies quickly
  • You are able to multitask and work independently; 
  • Experience working with Zendesk or similar ticket management tool; 
  • Ability to communicate with customers to solve any questions. 

 

The working hours are shifts 9am-5pm, 12pm-8pm and 3pm-11pm. If an employee is not living in Larnaca they can work from home remotely for the 3-11 shift

 

TO APPLY for this job opportunity, send your CV (in English please) to [email protected] and include the reference:  Customer Support Officer – VAC-C20517M. We look forward to hearing from you!

 

Κύπρος, Λάρνακα