Russian speaking Service desk IT Officer  (VAC-C20528M)

Τύπος Απασχόλησης: Πλήρης Απασχόληση
Τοποθεσία: Κύπρος, Λεμεσός
Δημοσιεύθηκε πριν από: 4 εβδομάδες
Λήγει σε 5 ημέρες
Reference Number: FJ134897

Περιγραφή Θέσης

Our client, a fast-growing property development company in Limassol, is expanding and is therefore looking for a Russian-speaking Service desk IT Officer. This is a great opportunity for graduates!

 

Responsibilities:

  • Managing the first-line technical support for all IT applications, multi-function, networking, infrastructures IT equipment, Office equipment (printers, scanners, etc.) and end-user computing as well.
  • Liaising with other support teams (global, regional or local), vendors and other IT Organization teams via escalation while improving collaboration
  • Manage the internal customer’s requests (by phone or email) in Russian and English
  • Provide exceptional support by demonstrating your problem-solving skills and excellent customer service. You will become the face of IT Department for our company.
  • Monitoring and reporting incidents, escalating requests to higher levels of support
  • Maintain and provide user manuals and technical guides of corporate software for employees
  • To own every ticket raised and follow its lifecycle from beginning to customer confirmation that it is resolved satisfactorily.
  • This includes pointing the tickets to specialized teams and or vendors and manage the follow up and communications until ticket closure.
  • To focus on resolving technical issues related to the different services the organization supports. This includes incidents, problems or known errors.
  • The success key here is to provide end-users with a first contact resolution where possible.
  • Provide knowledgeable and applicable advice to users in a welcoming and professional manner. Communications are regularly monitored to make sure they are free of disdainful, ill-mannered or thoughtless attitudes.
  • To ensure a smooth on-boarding via induction and specific training to help the new entry owning the role autonomously as soon as possible.

 

Requirements:

  • Experience with computer programs (MS Office, Windows os, networking etc.) or IT background or experience in support team.
  • Hands on experience with service desk and remote-support software
  • Solid technical background with an ability to give instructions to a non-technical audience
  • Customer-service oriented with a problem-solving attitude
  • Fluent in Russian and English
  • Excellent written and verbal communications skills
  • BSc degree in Computer Science, Information Technology or relevant field
  • Customer focus and positive IT Department service image making
  • Proactivity, independence, problem solving, communication skills
  • EU Citizenship is a must

 

TO APPLY for this job opportunity, send your CV (in English please) to [email protected] and include the reference:  Russian speaking Service desk IT Officer – VAC-C20528M. We look forward to hearing from you!

 

Κύπρος, Λεμεσός