VIP Account Manager  (VAC-C20612N)

Τομέας/Κατηγορίες Εργασίας: Καζίνο
Τύπος Απασχόλησης: Πλήρης Απασχόληση
Τοποθεσία: Κύπρος, Λεμεσός
Δημοσιεύθηκε πριν από: 2 εβδομάδες
Λήγει σε 2 εβδομάδες
Reference Number: FJ137847

Περιγραφή Θέσης

Our client is an industry-backed, fast-growing regulated company providing single wallet white label casino and sports solution via mobile, tablet and PC. They already have more than 60 well-established partners in the casino vertical. Licensed out of U.K and Malta with offices in Cyprus, Israel and London and they are looking for a motivated VIP Account Manager to join their team in Limassol.

 

Responsibilities:

  • Increase our top players’ activity, satisfaction and loyalty to our brand
  • Measuring KPIs such as deposited amounts, game play and net gaming revenues, reactivation and overall satisfaction
  • Be involved in improving the overall service to our VIP customers and improving our players’ satisfaction across the site
  • Define a VIP player strategy
  • Increase activity of top players
  • Proactively contact top players
  • Proactively contact potential top players
  • Plan, execute and follow up on promotions
  • Improvements of the back-office features for VIP Management
  • Improvements of the web site to improve top players’ satisfaction
  • Dealing directly with clients’ queries over chat system, e-mail and phone
  • Interacting with other departments as necessary to meet client’s needs

 

Requirements:

  • Fluent English speaker with high written/verbal communication skills
  • Able to work shifts on rotation Monday to Sunday (10am-6pm & 6pm-2am)
  • Experience in a similar position/industry preferred but not mandatory
  • Customer service experience
  • Sales experience preferred
  • European citizenship

 

Remuneration & Benefits:

  • Career development
  • 21 days annual leave
  • Group Medical Scheme
  • Complimentary lunch
  • Team building activities

 

TO APPLY for this job opportunity, send your CV (in English please) to [email protected] and include the reference:  VIP Account Manager – VAC-C20612N. We look forward to hearing from you!

 

Κύπρος, Λεμεσός