Retention Agents  (VAC-C20780G)

Τομέας/Κατηγορίες Εργασίας: Forex
Τύπος Απασχόλησης: Πλήρης Απασχόληση
Τοποθεσία: Κύπρος, Λεμεσός
Δημοσιεύθηκε πριν από: 4 εβδομάδες
Λήγει σε 5 ημέρες
Reference Number: FJ142724

Περιγραφή Θέσης

Our client is a Forex Broker based in Limassol and regulated by the FCA and they are currently looking to recruit further Retention Agents to join the Sales Department 


Duties and responsibilities:

  • Ensuring the retention of existing clients and helping to continue their trading activity. 
  • Maintaining a high volume of client contact via phone, chat, and email; 
  • Promoting the company’s products and services in an effective and efficient manner; 
  • Providing proactive and excellent client service at all times; 
  • Providing clients with ongoing updates on the market; 
  • Ensuring effective delivery of the service, meeting the company’s standards; 
  • Assisting clients to continue trading; 
  • Assisting clients with any platform/financial trading related queries; 
  • Providing training to clients on the company’s products and trading systems; 
  • Informing all existing clients of any new products and promotions that the company is offering; 
  • Meeting daily, weekly and monthly targets set by the company; 
  • Meeting company’s KPIs; 
  • Providing ongoing professional guidance to existing clients 
  • Actively following up on queries and providing feedback to customers ensuring that the clients receive the best level of service; 
  • Demonstrate the ability to interact and cooperate with colleagues, build trust, communicate effectively, drive execution, focus on the client, solve problems creatively and demonstrate high integrity; 
  • Adhering to all company’s policies and procedures, ensuring that all relevant compliance obligations are met and are in line with the relevant authority requirements; 
  • In addition to these duties, the employee may from time to time be required to undertake additional or other duties within his capacity to meet the needs of the employer’s business. 


Key Attributes:

  • 3 years’ experience required 
  • BA/MSc degree in Economics/ Finance/ Banking/ Business Management or related field;
  • Knowledge of financial markets (Advanced knowledge of technical and fundamental analysis); 
  • Proven sales track record and ability to work on targets set by the company; 
  • Highly competitive nature, with a desire for fast career progression; 
  • Money-driven, enthusiastic, dynamic and self motivated with strong sales skills; 
  • Self-confidence and hunger for success; 
  • Customer support oriented; 
  • Excellent organizational and time management skills; 
  • Outstanding communication skills; 
  • Deliver exceptional results and have the ability to work under pressure in a fast-paced environment; 
  • Strong negotiation skills and ability to close deals; 
  • Ability to work independently as well as within a team in a highly professional manner; 
  • Business fluency in English; 
  • Additional languages will be considered an advantage


We Offer: 

  • Salary 1850 gross basic per month plus commissions x 12 
  • Participation in employee discount scheme 
  • Full health care after a six-month probationary period 
  • Active and business environment, with the ability for professional growth 
  • Professional team and friendly atmosphere 


Working hours ( 4 day a week work program)

  • 9:00am to 6:00pm (1 hour lunch break)
  • After completion of the first three months the new employees will be included on the four-day-a-week work program as an additional benefit


TO APPLY for this job opportunity, send your CV (in English please) to [email protected] and include the reference:  Retention Agents – VAC-C20780G. We look forward to hearing from you!


Κύπρος, Λεμεσός