Customer Engagement Hero  (VAC-C21101N)

Τομέας/Κατηγορίες Εργασίας: Εξυπηρέτηση Πελατών
Τύπος Απασχόλησης: Πλήρης Απασχόληση
Τοποθεσία: Κύπρος, Λεμεσός
Δημοσιεύθηκε πριν από: 4 εβδομάδες
Λήγει σε 5 ημέρες
Reference Number: FJ152605

Περιγραφή Θέσης

Our client was established in 2003 and they currently operate worldwide with offices in USA, China and Cyprus. They are expanding their office in Cyprus in Limassol and are looking for a young, smart and proactive individual as their Customer Contact Hero cares about customers’ experiences and communicates with them on a regular basis to help them meet their Art needs.

 

Responsibilities:

  • Communicating with customers via phone, email, chat and ticketing system
  • Introduce Company’s product to preselected Customers
  • Present briefly products unique quality and aesthetics
  • Act both following up the reception of the products but also upon order placement when needed
  • Be able to independently address support cases regarding core functionalities, common “how-to” questions and known issues related to the company products
  • Providing knowledgeable answers to questions about products, pricing and availability
  • Taking ownership of the customer experience
  • Talking to people and proactively solving issues, converting customers into passionate brand ambassadors

 

Candidate Profile:

  • Native English (British or American) speaker
  • Bachelor’s degree or equivalent
  • +2 years of Customer Service/Tele-Sales experience
  • Excellent phone etiquette and excellent verbal and writing skills
  • Be able to work at night
  • Strong interpersonal communication skills
  • Be able to work well autonomously and take initiatives
  • Comfortable managing competing priorities with a high level of attention to detail
  • Patient and empathetic
  • Art enthusiast or some previous experience or background with art and artists is highly appreciated

 

Benefits:

  • Competitive pay 
  • Opportunity for career progression and self-development.
  • Financially stable environment

 

Working Hours:

21:00- 03:00 (work from home)

 

TO APPLY for this job opportunity, send your CV (in English please) to [email protected] and include the reference:  Customer Engagement Hero – VAC-C21101N. We look forward to hearing from you!

 

Κύπρος, Λεμεσός