Customer Support and Onboarding KYC Specialist (VAC-C2619)

Τομέας/Κατηγορίες Εργασίας: Εξυπηρέτηση Πελατών
Τύπος Απασχόλησης: Πλήρης Απασχόληση
Δημοσιεύθηκε πριν από: 2 εβδομάδες
Λήγει σε 2 μήνες
Reference Number: FJ179090

Περιγραφή Θέσης

A Fintech company (Licensed Crypto Exchange platform) in Larnaca is looking for a Customer Support and Onboarding KYC Specialist.

 

Responsibilities:

  • Effectively handle new and existing client base and customer support via chat, email and social media channels
  • Resolve any issues by clarifying the customer’s requests 
  • Excellent customer service and complaints handling experience 
  • Servicing applicants by providing product and service information and resolving problems through our customer support platform. 
  • Performing due diligence on new applicants, requesting KYC information, documentation, review and verification of received documentation and making an analytical risk assessment for new applicants; 
  • Investigating high risk potential investors and reporting where necessary and obtaining all necessary documentation to complete the investor file;
  • Communicating effectively and efficiently with relevant internal and external parties to obtain KYC documents and perform enhanced due diligence; 
  • Maintaining a good knowledge of potential red flags regarding the potential investor and the jurisdictions within which the firm’s investors are based; 

 

Requirements:

  • Previous experience in onboarding customers of a technology platform; 
  • Anti-Money laundering previous experience; 
  • Advanced proficiency in written and spoken English; 
  • Ability to learn new technologies quickly; 
  • Able to multitask and work independently;
  • Passion for solving customer issues in a fast-paced environment; 
  • Experience working with Zendesk or similar ticket management tool; 
  • Ability to communicate with customers to solve any questions. 
  • Ability to communicate with customers to solve any questions. 
  • Crypto experience will be considered an advantage. 

 

Working hours:

  • The working hours are 9am-5pm Monday to Friday (onsite). Occasionally needed overtime and weekend coverage.

 

TO APPLY for this job opportunity, send your CV (in English please) to [email protected] and include the reference:  Customer Support and Onboarding KYC Specialist – VAC-C2619. We look forward to hearing from you!

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