Our client, a well-known group of companies who offer services across five inter-connected industries: Maritime, Business, Travel, Property and Environment, is looking to hire a Freight Forwarding Client Service Officer in Limassol.

We are seeking to hire a dynamic individual as a new addition to our Freight Forwarding team in the position of Freight Forwarding Client Service Officer.

Daily operations:

• Receives enquiries concerning air and sea freights (LCL/FCL), import/export or cross trade, inland transportation, multimodal transport, and customs clearance.
• Prepares inquiries and import quotations in the company’s Freight Plus computer system.
• Follow up of quotations, securing feedback for maximising bookings.
• Place bookings to agent and follow up until shipped. Follow up pre-alert documents and coordinate with Documentation officer to enter shipment details into system.
• Follow up on arrival of goods and notifies clients on a regular basis and maintain files in good order upon final receipt/delivery and invoicing.
• Co-ordinates all external suppliers involved in operations including agents, Shipping Lines, customs clearance agents, warehouse operators, inland transportation providers, and insurance companies.
• Issue Delivery Orders and collect payments in accordance with the Company’s credit policy.
• Undertakes any task assigned by the Head of Forwarding Department, Business Development Manager or C.E.O.
• Report and deliver in good order all payments/credits of the daily report to the Documentation Officer
• Coordinates the finalisation of all manifests with the Documentation Officer and maintain in order all relevant information for correct invoicing (credit/debit).
• Reports any issues, discrepancies, or special requirements to the Head of Department
• Works in close cooperation and backs up Head of Department at as required.

Client Management:

• Reports immediately any client issue or complaint.
• Maintains close communication with clients, incl. follow-up on all pending inquiries.
• Always ensure maximum client satisfaction, by ensuring and negotiating competitive rates, as well as the safe, timely and efficient delivery of cargo.

Skills and Experience:

• University degree(s) in Shipping or Business related. 
• Experience in a similar role will be considered an advantage. 
• Good client service skills and communication.
• Fluency in English and Greek, both written and spoken. 
• Microsoft Office skills.
• A basic knowledge of freight plus will be considered as a bonus.
• A team player.
• Strong sense of responsibility, confidentiality and work ethic. 
• Professional conduct and presentation.

Location: Limassol 

Salary:

• Junior Level: €1,000 – €1,200 (Gross)
• 3–5 Years Experience: €1,300 – €1,500 (Gross)

TO APPLY for this job opportunity, send your CV (in English please) to [email protected] and include the reference:  Freight Forwarding Client Service Officer – VAC-C3222. We look forward to hearing from you!