Our client an Online Gaming company is currently looking to recruit a number of dedicated Customer Support Representative to become an integral part of our team at their Limassol based offices

 If you have excellent communication skills and a knack for problem-solving, and a genuine desire to make customers happy, my client would like to hear from you

About the company:

• Our client is a leading provider of full-stack B2C services designed to empower external clients in the iGaming industry. 
• Our mission is to deliver comprehensive, innovative solutions that enable our clients to offer top-tier experiences to their users. From development and platform integration to marketing, user acquisition, and customer support, we cover every aspect of the B2C lifecycle. 
• Our team of experts works collaboratively to deliver custom solutions that drive growth, engagement, and revenue. 

Key Responsibilities: 

• Customer Assistance: Respond to inquiries via phone, email, and live chat with professionalism and a personal touch. 
• Issue Resolution: Turn problems into solutions. Troubleshoot and resolve customer issues, ensuring each interaction ends with a satisfied customer. 
• Product Knowledge: Become an expert on our products and services. Provide accurate information and insightful support to customers. 
• Documentation: Keep our records spotless. Track customer interactions, issues, and resolutions in our support system. 
• Feedback: Your insights matter! Gather valuable customer feedback and share it with our team to help us improve. 
• Follow-Up: Show customers you care by following up to ensure their issues are resolved and they are happy with the outcome. 
• Collaboration: Teamwork makes the dream work. Collaborate with sales, product development, and technical support to meet customer needs and enhance our services. 

Working hours:

Working hours: Shift-based work to provide 24/7 player support

Morning shift – 8:00 – 17:00

Late morning – 10:00 – 19:00

Afternoon – 14:00 – 23:00

Late afternoon – 16:00 – 01:00

Skills: 

• Fluent in English, both spoken and written. 
• Strong problem-solving and troubleshooting abilities. 
• Patience and professionalism in handling customer inquiries. • Proficiency in customer support software and tools (e.g., Zendesk, Freshdesk). 
• Excellent organizational and time management skills. 
• A customer-focused mindset with a passion for delivering top-notch service.
• Detail-oriented with the ability to multitask effectively. 
• A team player with a positive attitude and a willingness to learn and grow

Salary: 

• Salary from 2200 – 2500 Euros gross monthly

TO APPLY for this job opportunity, send your CV (in English please) to [email protected] and include the reference:  Customer Support Representative – VAC-C3224. We look forward to hearing from you!