• Manage all incoming calls and ensure all queries are handled promptly and efficiently
• Maintain professional relationship and atmosphere at all times.
• Analyse all guest requests received via telephone, email and chat service and recommend suitable options for all customers and assist to confirm all reservations.
• Assist to make all room reservations and ensure maximize room revenue for all and ensure all reservation detail updates within required operating procedures.
• Anticipate escalation and take over calls when needed.
• Provide guidance and feedback to fellowteam members while keeping them motivated
• Ensure a friendly work environment.
• Identify new ways to optimize procedures.
• Ensure adherence to policies for attendance, established procedures etc.
• Identifying operational issues and suggesting possible improvements
• Assists with the checking in of guests as per existing Front Office policies and regulations.
• Takes and relays messages to guests correctly and promptly
• Provides requested information to callers
• Greets people entering the hotel
• Directs guests or any other visitors to the correct department
• Deals with queries from both the public and hotel guests
• Performs general administrative and clerical support.
• Ensures that Reception area is kept clean and tidy at all times
• Notifies the maintenance to transfer guests’ luggage to their assigned rooms
• Assists in guests’ check-out and knows how to settle guests’ accounts either by cash or credit card
• Informs guests of hotel and general information regarding meals , activities, etc
• Offers wake up services, orders taxi transfers as and when required.
• Adhere to Hotel’s standards, policies and procedures
• Ensure that duties are carried in an honest and ethical way by abiding the Hotels’ rules and regulations and the Cyprus Law
• Perform any other relevant duties assigned by the superiors

To apply, please send your CV to [email protected], quoting the reference ‘Hotel Receptionist’ in your subject line.