The company’s top-notch team of professionals is rapidly growing, and they are currently looking for a Senior Payments Operations Officer to join them at their company location in Limassol.

They are a specialized company for outsourced omnichannel customer support, experience, and complaint handling.
Their aim is to optimize your clients’ experience, established upon the reliability and security of their services.
They are seeking a highly skilled and experienced Senior Payments Operations Officer to join their team in Cyprus. 
As a Senior Payments Operations Officer you will mainly be responsible for monitoring the full financial cycle of the client base in accordance with the company’s policies and procedures.  

Responsibilities: 

• Establish and maintain strong relationships with banking partners and payment service providers (PSPs) to ensure the seamless execution and completion of financial transactions. 
• Lead the resolution of complex payment-related issues by coordinating with correspondent banks and third-party PSPs, ensuring minimal disruption to operations. 
• Oversee the end-to-end monitoring of processed and pending withdrawals, ensuring compliance with internal policies, regulatory requirements, and established SLAs. 
• Exercise full ownership of the payment processing function, executing withdrawals and payments through online banking platforms and
• PSP systems in accordance with company policies and controls. 
• Act as a key liaison with internal stakeholders, providing timely updates on new payment solutions, technical incidents, service downtimes, and the availability of banking infrastructure. 
• Supervise client deposit flow, ensuring all successful transactions are accurately reflected in client accounts, and proactively addressing any discrepancies or delays. 
• Ensure compliance with internal operational manuals (IOM) and AML frameworks by verifying client activity and documentation; support client-facing teams with depositrelated queries and escalations. 

Requirements: 

• University degree in Finance, Economics, Accounting, Business, Management, or related field. 
• At least 2-4 years of experience within the financial services industry. 
• Ability to perform duties efficiently with a strong attention to detail. 
• Proficient verbally and written in the English language. 
• Excellent knowledge of Microsoft Office tools with a focus on excel sheets. 
• Excellent organizational and communication skills. 
• Self-starter but also strong team player.

Benefits:  

• Up to 4k Gross monthly, according to qualifications and experience. 
• Private Medical Insurance after completion of the first 3 months of employment. 
• Discretionary performance bonus and annual salary review. 
• Employee Referral Bonus. 
• 21 days of Annual Leave. 
• 5 days of Paid Sick Leave. 
• Corporate discounts. 
• Free parking Spot. 
• Free snacks and beverages daily, complimentary lunch on Fridays and sweet Mondays’ brunch to seize the week. 
• Amazing Opportunities for career advancement vertically and horizontally. 
• Magnificent Corporate Events and Team building activities. 

And many more….

TO APPLY for this job opportunity, send your CV (in English please) to [email protected] and include the reference:  Senior Payments Operations Officer – VAC-C3776. We look forward to hearing from you!