Responsible to carry out all sales and business development activities set by management.
Act as a front line sales and customer service ambassador on behalf of City of Dreams Mediterranean/C2 Cyprus Casinos and ensuring a high standard of guest relations is provided to all premium players in accordance with established service standards.
Locate and develop/ acquire new business. All dealings with both external and internal customers must be efficient, effective and professional at all times.
Locate and develop/ acquire new business and capture premium players
Retain players and increase loyalty by serving as a personal contact to premium players to ensure excellent customer service
Determine and evaluate customers’ casino activity to provide corresponding incentives and authorize or approve medium amount of allowance (room, food, beverage, events tickets, promo chips, free play, airfare, or discounts).
Drive incremental business, with a focus on inactive customers and maintain customer base to support increasing the property’s customer development efforts.
Authorize and grant amount of marker authorization limits to qualifying customers.
Demonstrate a player development skillset by engaging new and inactive customers.
Makes critical business decisions regarding customer credit lines, allowances, and comps while managing customers to a profitable level.
Work in conjunction with property personnel to assist and facilitate qualified in-house casino customers.
Maintain highly confidential casino customer information by enforcing the privacy of all guests and limits requests for information about such guests in accordance with company policies.
Always maintain excellent service and contribute to guest satisfaction by displaying the highest quality service and friendliness by greeting all patrons and provide proactive service by anticipating and meeting their needs
Inform patrons of the upcoming events and company activities through different communication channels available
Participate and assist in all kinds of events which are targeted to premium guests
Maintain effective communication with all concerned operation team including agencies and guest services
Achieve client quotas/ targets/ goals as assigned the Company
Proven customer service orientation, energetic and enthusiastic
To be flexible and accommodating as this may require extra hours out of normal work hours
Excellent interpersonal and communications skills in English
Ability to converse in foreign language(s)- Arabic, Farsi, Russian will be an added advantage
Pleasant and mature disposition
Able to define problems, collect data, establish facts, and draw valid conclusions
Able to work under pressure and result driven
A team player
One year or above relevant experience in sales and promotion field, preferably in casino marketing
Displays a high commitment to improving customer service
Motivates others to achieve business objectives and common goals
Encourages people to work as a team
Adopts and implements new approaches and practices to meet changing circumstances