Technical Support Engineer – IT (Based in Nicosia)

Τομέας/Κατηγορία Εργασίας: Πληροφορική – Τηλεπικοινωνίες
Τύπος Απασχόλησης: Πλήρης Απασχόληση
Τοποθεσία: Λευκωσία Λευκωσία Λευκωσία Λευκωσία , Κύπρος Κύπρος Κύπρος Κύπρος
Δημοσιεύτηκε πριν από: 4 ημέρες
Λήγει σε 1 εβδομάδα
Αριθμός Αναφοράς: FJ32752

Περιγραφή Θέσης

The role:

 

We are currently looking for Technical Support Engineer. He will diagnose and troubleshoot software and hardware problems and help our client’s requests.

 

Technical Support Engineer responsibilities include resolving network issues, configuring operating systems and provide immediate support.

 

He will contact clients via (phone, mail) and/or provide clear, written instructions and technical manuals.

 

He will be a person our customers trust. They will rely on him to provide timely and accurate solutions to their technical problems.

 

Responsibilities:

  • Research and identify solutions to software and hardware issues
  • Diagnose and troubleshoot technical issues, including account setup and network configuration
  • Ask customers targeted questions to quickly understand the root of the problem
  • Track computer system issues through to resolution, within agreed time limits
  • Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
  • Properly escalate unresolved issues to appropriate internal teams
  • Provide prompt and accurate feedback to customers
  • Refer to internal database or external resources to provide accurate tech solutions
  • Ensure all issues are properly logged
  • Prioritize and manage several open issues at one time
  • Follow up with clients to ensure their IT systems are fully functional after troubleshooting
  • Prepare accurate and timely reports
  • Document technical knowledge in the form of notes and manuals
  • Maintain good relationships with clients

 

Experience/Knowledge:

  • Two years of work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
  • Hands-on experience with Windows/Linux environments
  • Good knowledge for Antivirus software, office 365, Active directory, Xen desktop and VDI solutions
  • Good understanding of computer systems, mobile devices and other tech products
  • Ability to diagnose and troubleshoot basic technical issues
  • Familiarity with remote desktop applications and help desk software
  • Excellent problem-solving and communication skills
  • Ability to provide step-by-step technical help, both written and verbal
  • BS degree in Information Technology, Computer Science or relevant field
  • Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus
  • To be qualified for this role, he should be naturally a helper, enjoy assisting people with computer issues and are able to explain technical details simply.

 

Applications

All interested candidates should send their CVs to [email protected] stating the job title in the subject line. Applications close on the 30th of April 2019.

 

Λευκωσία Λευκωσία Λευκωσία Λευκωσία , Κύπρος Κύπρος Κύπρος Κύπρος