Customer Experience Officers – Forex – Limassol – Cyprus – HE920613

Τομέας/Κατηγορίες Εργασίας: Forex, Εξυπηρέτηση Πελατών
Τύπος Απασχόλησης: Πλήρης Απασχόληση
Τοποθεσία: Κύπρος, Λεμεσός
Δημοσιεύθηκε πριν από: 2 ημέρες
Λήγει σε 4 εβδομάδες
Reference Number: FJ95934

Περιγραφή Θέσης

GRS are working in partnership with an international Forex client who are seeking Customer Experience Officers to join their growing team. This company is well known in the marketplace and offers a fun and friendly working environment. You will have the opportunity to work with some of the most experienced talent in the industry plus have ongoing training and development.

 

MAIN DUTIES AND RESPONSIBILITIES

  • Deliver service and support to customers through live chats, emails and phone calls
  • Provide answers by identifying problems and guiding customer through corrective steps
  • Handle and resolve customer complaints, report the complaints to the Compliance department
  • Provides information to customers in regard to Company’s services and products
  • Provides quality service and support in a variety of areas including but not limited to System/technical troubleshooting, Login/Account issues, Accounting (deposits and withdrawals) and overall trading enquiries
  • Maintain a balance between Company policy and customer benefit in decision making. Handling issues in the best interest of both customer and Company
  • Follow up on the progress of the response to the customer and making satisfaction checks
  • Work as a team player, upholding company policies in all aspects of customer service and contributing to a positive working environment

 

CANDIDATE PROFILE

  • Superior communication skills with customers and team
  • Proven capabilities in a customer service or sales role
  • Positive attitude and self-motivated to win every customer
  • Knowledge of CySEC Regulations
  • Fluent in English plus one of the following languages – German, Polish or Spanish 

 

Due to the high volume of applications we receive at GRS Recruitment, only shortlisted candidates will be responded to.

 

To apply for this position, please email your CV to Hayley Buckle[email protected] quoting the above job reference or call +357 25 342 720 for further information.

 

Κύπρος, Λεμεσός