Our client, an IT Solutions Company for the marine industry in Limassol, is looking for a Technical Account Manager.

Responsibilities:

• Serve as the primary technical point of contact for assigned clients, ensuring their technical requirements are clearly understood and addressed.
• Oversee the delivery of services to clients, ensuring adherence to Service Level Agreements (SLAs) and overall client satisfaction.
• Collaborate closely with internal engineering, support, and product teams to ensure seamless solution deployment and issue resolution.
• Lead the technical components of client onboarding, configuration, and solution implementation projects.
• Conduct regular technical account reviews to evaluate system performance, address concerns, and suggest improvements.
• Provide strategic technical input to clients to support their long-term planning and technology alignment.
• Monitor client environments proactively to identify and resolve potential issues before they impact operations.
• Analyse client infrastructure and provide tailored recommendations for optimization, upgrades, or risk mitigation.
• Maintain accurate and up-to-date documentation of client systems, configurations, and technical requirements.
• Coordinate with third-party vendors and service providers to ensure consistent and high-quality service delivery.
• Deliver product and system training to client teams to support effective solution adoption and use.
• Support change management initiatives, ensuring technical updates and transitions are communicated clearly and effectively

Requirements:

• Minimum 3 years of experience in a technical account management, technical consulting, or solutions engineering role within the IT industry.
• Strong understanding of IT infrastructure, Cyber Security, and Connectivity solutions.
• Demonstrated experience managing complex client relationships and delivering high-value technical support.
• Excellent communication skills, with the ability to explain technical concepts to non-technical stakeholders.
• Solid project coordination abilities with attention to detail and accountability for outcomes.
• Customer-centric mindset with a proactive approach to solving technical and operational issues.
• Ability to prioritize and manage multiple client needs and projects in a fast-paced environment.
• Willingness to travel and support clients across various regions and time zones.
• Fluency in English, both spoken and written.
• Experience in the maritime, transportation, or logistics sectors is a plus.
• Familiarity with ITSM tools and platforms such as ServiceNow, Jira, or MS Project is a plus.
• Understanding of security compliance frameworks (e.g., ISO 27001, NIST) is a plus.
• Knowledge of SLA reporting, performance monitoring, and client analytics tools is a plus.

Benefits:

The company is offering a salary of €50K- €52K gross per annum based on experience plus provident fund after probation., 21 days of leave + 0.5-day birthday leave from the company, and a monthly Wolt allowance of €50.

Working Hours:

The working hours are 08:30-17:30, with a 1-hour of lunch break (onsite).

TO APPLY for this job opportunity, send your CV (in English please) to [email protected] and include the reference:  Technical Account Manager – VAC-C4268. We look forward to hearing from you!